Privacy policy

Our work begins inside your home, and that begins with trust. This policy explains what personal information Katie Campbell Interiors & Design Inc. (“KCID,” “we,” “us”) collects through katiecampbellinteriors.com, why we collect it, and how we care for it. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL). 

INFORMATION WE COLLECT 

What you share with us. When you complete our inquiry form, email us, or reach out about a builder partnership, we collect your name, email, phone number, project address, and the details you share about your home, project, timeline, and budget. 

Our newsletter. If you subscribe to Design Stuff, our monthly newsletter, we collect your first and last name and email address. 

Visiting our website. Like most websites, ours gathers some information automatically through cookies and the analytics built into our website platform, Squarespace [add Google Analytics if connected]. This includes your IP address, browser and device type, the pages you visit, and how you arrived at our site. 

We do not knowingly collect personal information from anyone under 18. 

HOW WE USE IT 

We use your information to: 

– respond to your inquiry and arrange a consultation 

– prepare proposals and deliver the services described in a signed agreement – send our newsletter, if you have asked to receive it 

– understand how our website is used, so we can refine it 

– meet our legal, accounting, and tax obligations 

We will not use your information for any other purpose without first asking you. 

YOUR CONSENT 

By submitting a form on our website, you consent to the uses described in this policy. Our newsletter is sent only to those who have opted in, and every email includes a simple way to unsubscribe.

You may withdraw your consent at any time, subject to legal or contractual limits. We will let you know if doing so affects our ability to work with you. 

WHO WE SHARE IT WITH 

We do not sell, rent, or trade your personal information. 

We share it only with the trusted service providers who help us run our studio: our website host and analytics provider, Squarespace; our client management system, Dubsado, which hosts our inquiry form; our newsletter service, [platform]; and our accountant and legal counsel. Each receives only what they need to provide their service. 

Once you become a client, we share project details with members of your project team, such as your builder, trades, and suppliers, only as needed to deliver your project. 

Several of our service providers, including Squarespace and Dubsado, store information in the United States. Information held there may be subject to the laws of that country. 

PHOTOGRAPHY OF CLIENT HOMES 

We photograph our finished work to share in our portfolio and on social media. We publish photographs of your home only with your permission, and we never publish your address or other details that would identify you. 

COOKIES 

Cookies are small files that help our website function and tell us how it is used. You can adjust your browser settings to refuse cookies, though some parts of the site may not work as intended. 

HOW WE PROTECT AND KEEP YOUR INFORMATION 

We protect your information with safeguards suited to its sensitivity, including encrypted (SSL) connections, password-protected accounts, and access limited to those who need it. 

We keep personal information only as long as it serves the purpose it was collected for, or as long as the law requires. Financial records, for example, are kept for six years, as the Canada Revenue Agency requires. 

No system is entirely secure. If a breach creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada, as the law requires.

YOUR RIGHTS 

You may ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent. Contact us using the details below, and we will respond within 30 days. 

OTHER WEBSITES 

Our website links to other sites, including Instagram, Facebook, and YouTube, and our homepage displays a feed of our recent Instagram posts. These platforms may set their own cookies, and their privacy practices are their own, and we encourage you to review them. 

CHANGES TO THIS POLICY 

We may update this policy from time to time. The date at the top of this page shows when it was last revised. 

CONTACT US 

Katie Campbell, Principal Designer, is responsible for privacy at KCID. 

Katie Campbell Interiors & Design Inc. 

201-3430 South Service Road 

Burlington, Ontario L7N 3J5 

katie@katiecampbellinteriors.com 

If we are unable to resolve a concern, you may contact the Office of the Privacy Commissioner of Canada.